Nanit is sending sound notifications but no sounds??

camman22
camman22 Member
edited July 18 in Camera & App

The past 2 nights my app has alerted me of sounds every hour or so overnight but when I replay the video, there's no sound. Sensitivity is on the lower end... why is this happening? Our camera has also disconnected twice in the last 4 days and we've had to unplug and plug back in... not sure if they are related.

Answers

  • NanitJessica
    NanitJessica Community Moderator, Nanit Team

    Hey @camman22,

    Thanks for posting on the community about this. If you're receiving false audio notifications, try to power cycle your Nanit camera by removing the camera from the stand and unplugging the camera from the wall for about five minutes. Then re-attach the camera back on the stand again and let it boot back up and see if that helps resolve the issue for you.

  • camman22
    camman22 Member

    This still didn't help. Is there anything else to try?

  • NanitJessica
    NanitJessica Community Moderator, Nanit Team

    @camman22,

    Thanks for trying that out. From looking at our system, it looks like you've already reached out to the support team with the issue you're experiencing with your camera. I've escalated your ticket to the team and they should be reaching out to you via email after they finish reviewing your ticket.