Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Why can’t I hear my son when I open up the app.
For the past 2 days now every time I put my son to bed and open up the app on my phone or laptop I can not hear anything that is going on in the room.
Twice he got up and was crying hysterical and I didn’t hear anything from the app. It my husband heard him because he was passing by the room.