Nanit background audio and audio not working

MDabiri
MDabiri Member
edited July 1 in Camera & App

Hi

its been 4 days that our Nanit background audio or just audio stopped working? I have restarted the app and has not resolved the issue. Could you look into this?? It’s imperative that we hear our son if he’s crying or any noise from that area.

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Answers

  • NanitJessica
    NanitJessica Community Moderator, Nanit Team
    edited July 1

    Hey @MDabiri,

    Thanks for sharing your concern about this. Could you provide the following information below?

    • Do you hear any audio when you start your live stream on your Nanit camera?
    • What (phone) device are you using? And what OS are you running on your (phone) device?
    • Have you tried uninstalling the Nanit app, rebooting your phone device, and reinstalling the app?

    We look forward to hearing from you soon and please provide any other troubleshooting steps that you have tried out so far.