Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Really Delayed stream to iPad
I've always used my old iPad mini to stream the Nanit, which is now at its max IOS update of 15.5.5.
In the last couple weeks (max) I’ve noticed the stream is really slow, compared to what I can actually hear through the wall or on my phone for example.
I know Nanit said they weren’t providing updates for certain IOS and below (which I think included my iPad). I think this is really unfair firstly, because the hardware I choose to watch it on factored massively into whether we would buy it or not. Now we’ll be forced to use our phones which is something we never wanted to