If your request is urgent, please reach out to help@nanit.com and we will follow up with you when we return on Friday, December 27th.
Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Disappointed by alerts
Given the price and capabilities of the Nanit I am pretty disappointed with how "dumb" the motion and sound alerts are.
Motion alerts just seem to look at pixels changing so are triggered by shadows, blinds moving, someone walking into the room. Even if the baby is not in the cot!
Same goes for sounds, goes off at any sound, even if the baby is not in the crib. Nothing more annoying than trying to comfort a crying baby when you are not even in the same room as the Nanit and having your phone vibrate to say noise detected!