Updates and lights

Cris
Cris Member
edited August 17 in Camera & App

Quick question to the developers: is it necessary to make the light flash intermittently every time that the software / firmware is updated in the middle of the night? I witnessed a few times that because of this my baby wakes up.

Answers

  • NanitMelanie
    NanitMelanie Nanit Team

    Hi @Cris thanks for the feedback and for posting here! Can you elaborate a bit more on how often this is happening for you? We typically don't push out firmware updates too often, so I want to make sure what you experiencing is tied to firmware updates and not something else. I completely understand how waking your baby is the least ideal scenario for any sort of update to your camera which is why I'd like to dig in a bit deeper!

    Thanks!

  • Cris
    Cris Member

    Hi @Melanie ,

    Thanks for your answer.

    Let me elaborate a bit more: I’ve noticed that every time the app updates / crashes goes into a “reset” mode which is the same behaviour that happens on the first time you plug the camera; the light behind the camera flashes intermittently. (pro camera)

    This flashing light also flashes when the app gets an update. Perhaps it’s not recommended to leave the app in “auto update” from the OS to avoid this situations.

  • Hi,

    This is happening to us as well. I updated the firmware yesterday per the prompt from Nanit. This morning I was rocking my baby in the dark and noticed the light flashed twice in a row, very bright. I thought I must have somehow accidentally pressed the light button on the Nanit app since my phone was in the pocket of my robe, so quickly fumbled around to put it on the side table. Sure enough, another maybe 10-20 minutes went by and it did it again. Flashed twice in a row, very bright. He’s in there sleeping now and I’m just praying it doesn’t wake him up until I can try resetting the camera.

  • NanitMackenzie
    NanitMackenzie Community Moderator, Nanit Team

    Hi @HannahV - I've passed this along to our support team to take a look for you. We will be in touch soon!

  • I have had this happen to me for the past 2 nights in a row as well. It has appeared to reset and the light had flashed a couple of times when we were rocking our twins back to sleep

  • NanitMackenzie
    NanitMackenzie Community Moderator, Nanit Team

    Hi @adamlancefield, I'm sorry that you are having trouble with your Nanit. If you haven't already, please try a basic power cycle and reset of your Nanit camera. This resolves the issue in most cases, but if that doesn't work, let us know and our support team can investigate further!

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