Sound suddenly stoped working

Lynne2022
Lynne2022 Member
edited June 8 in Camera & App

Hi! Did anyone else suddenly lose the sound on their Nanit today? I’ve gone through all the troubleshooting steps of unplugging and plugging the camera. Turning it on and off. Turning the sound on and off. But nothing seems to fix it. Anyone have any ideas?

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Answers

  • NanitJessica
    NanitJessica Community Moderator, Nanit Team

    Hi @Lynne2022,

    Thanks for posting on the community and letting us know your sound stopped working. We'd like to gather more information from you with your camera(s) not getting any sound:

    • Details about what you were specifically experiencing (ex: issues hearing no nursery audio on a live screen, issues with no background audio, etc.).
    • Which camera model(s) are you using (Nanit Plus or Pro)?
    • Have you tried uninstalling the Nanit app, rebooting your phone device, and reinstalling the Nanit app?