Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
False red alerts with breathing bands
We have been using breathing wear with our now 10-week-old son from the start. The swaddle has worked really well for us but our pedi has recommended to stop swaddling now. The problem is, for some reason we get false red alerts with breathing bands pretty much every night we try to use them. It is very frustrating especially since