Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
False Red Alerts?
Hi all. New user with a 2.5 week old. During a nap this afternoon a red alert went off which obviously now has is a little frazzled. It’s hard to tell from the video whether this was a false alert or if he actually did stop breathing for 20 seconds to trigger it. Does anyone have experience with these? Do