Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Pulling a video for medical reasons from my daughters camera
Why is nanit denying me the ability to save a 5-8 minute video of my daughter having a medical event? It's on the video history, and I do not understand why you are denying me access to recieve this video? I've paid for two cameras and have two premium subscriptions, and to be denied this is just absolutely