Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to contact the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648 to open a ticket. The support team is available from 11 AM-9 PM EST on weekdays (Monday to Friday) and 12-9 PM EST on weekends (Saturdays and Sundays).
Details and RSVP information here
-Strive for a Parenting Partnership (Keynote 6/7 @ 7PM EDT)
-Fight parental burnout (AMA through 6/7)
-Analyze your Nanit data for family wellness (AMA through 6/7)
-Conquering Self-Doubt (6/13 @ 7PM EDT)
Loud notification from Nanit when phone is on silent? Why?
My phone just pinged to tell me that the breathing monitor wasn’t found like it normally does when I remove baby from crib, except this time it pinged despite my phone being on silent and woke my baby up? Why!
I’m having never ending problems with the Nanit. The app is so slow, the nightlight just failed to work and I had to reboot, it turns itself on and off sometimes so the white noise stops then comes back on again (baby wakes up). It’s just making everything so much more difficult and I paid over £300 for this item.