Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.

You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Loud notification from Nanit when phone is on silent? Why?

edited August 2022 in Camera + App 9 comments

My phone just pinged to tell me that the breathing monitor wasn’t found like it normally does when I remove baby from crib, except this time it pinged despite my phone being on silent and woke my baby up? Why!

I’m having never ending problems with the Nanit. The app is so slow, the nightlight just failed to work and I had to reboot, it turns itself on and off sometimes so the white noise stops then comes back on again (baby wakes up). It’s just making everything so much more difficult and I paid over £300 for this item.

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