Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday).
Red Alert HELP
We’ve just received our first Red Alert on our 7 month old which has left me anxious to go back to sleep! I’ve read on another post if I report it as False Alert I can be provided further feedback. Please can you advise what information I will get and how it will be sent as I would like to