Red Alert HELP

Hi

We’ve just received our first Red Alert on our 7 month old which has left me anxious to go back to sleep! I’ve read on another post if I report it as False Alert I can be provided further feedback. Please can you advise what information I will get and how it will be sent as I would like to see this information. I’ve tried to watch the video back but cannot see anything specific. Would love to know what her breath rate was at before this alert, and any other information.

I also don’t know what to do now, my baby is back to her normal breathe rates. Do I go back to sleep, do I keep her up, do I call the doctors?!

Many thanks.

Answers

  • NanitJessica
    NanitJessica Community Moderator, Nanit Team

    Hi @Lily,

    We appreciate you sharing your concern about Red Alert. When you report a False Red Alert via the Nanit App, our support team will review your case and provide some insight on what may have triggered the false alert (such as a crib sheet pattern picked up by the BMM algorithm).

    The Nanit camera and our Breathing Wear products are not a medical device, so if you have any questions relating to the health of your baby, we advise that you contact your medical provider.