Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Camera not connecting after power outage
We had a power outage last night and since then the camera has not reconnected. I confirmed that it is receiving power and tried a hard reset, but the nightlight has not flashed, so I cannot pair. It seems others are having the same issue. How can this be fixed?