If your request is urgent, please reach out to help@nanit.com and we will follow up with you when we return on Friday, December 27th.
Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
2 cameras 1 kid?
We started a Nanit Plus, then upgraded to a Nanit Pro. We have a floor stand at the crib in the nursery and a multi stand we could put by a pack & play at his grandparents' house for naps.
Is there a way to use both cameras under one baby's profile, or am I better off selling the Nanit Plus? We probably won't remember to grab the Pro when heading out to their house, but honestly I'd rather not have to add it to our check list. 🙂