If your request is urgent, please reach out to help@nanit.com and we will follow up with you when we return on Friday, December 27th.
Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Why doesn’t Nanit have a mini-crib option?
Why doesn’t Nanit have a mini-crib option for both the camera settings and the smart sheet products? Some parents don’t have the space for a full-sized crib especially in big cities. Not being able to adjust to a mini crib means that the camera will pick up on false data & motion. It also means we cannot use the smartsheets.