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You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

White Noise and Light randomly turning off

edited August 2022 in Camera + App 152 comments

Hello,


I had the nanit plus and it worked great. i switched over to the Pro when it came out and i feel like i been having constant issues. One with the recording being reduce to 7 days to 3 days as a free basic user.

Although, the main concern is that since the switch when I have the White noise activated and or the light after awhile it randomly turns off, and my baby will wake up from the sudden change of white noise to zero silence. is anyone else having this issue? and or have you figured out how to fix it? never had

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