Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.

You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Sound not working on nanit pro

in Camera + App 11 comments

I got the full monitoring system. Everything was working fine for 2 days. The sound stopped working on the 3rd day. This is a big issue for us. we are not able to listen live. We are receiving the sound monitoring alerts and the moment videos does have sound. Please help fix this issue. Tried resetting the device and

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