No Sound from Nanit

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Answers

  • NanitJessica
    NanitJessica Community Moderator, Nanit Team

    Hi @Mmwade89,

    We'd like to gather more information from you with your camera(s) not getting any sound:

    • Details about what you were experiencing (ex: issues hearing nursery audio on a live screen, issues with background audio, etc.).
    • Which camera model(s) are you using (Nanit Plus or Pro)?
    • What troubleshooting steps have you tried so far?

    We hope to hear from you soon!

  • Gzigo029
    Gzigo029 Member

    @NanitMelanie we are experiencing the same issue. We had our first camera, added the second one and ever since we don’t get proper sound. With the new camera. We Have done the suggested troubleshooting, reset and followed all the directions and we still don’t get sound.

  • NanitJessica
    NanitJessica Community Moderator, Nanit Team

    Hi @Gzigo029,

    Thanks for reaching out to us about the sound not working on your new camera and providing all the troubleshooting steps you have tried so far. Have you also tried uninstalling the Nanit app, rebooting your phone device, and reinstalling the app to see if that might help?