Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.

You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Night Vision Quit Working

edited May 2023 in Camera + App 23 comments

Has anyone had an issue with the night vision on the nanit plus? If there is light in the room, the camera still works. The red IR lights come on when it's dark, but the video feed is dark and blurry. Haven't had an issue for the 3 months we've been using the camera and this happened tonight.

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