Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.

You also have the option to contact the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648 to open a ticket. The support team is available from 11 AM-9 PM EST on weekdays (Monday to Friday) and 12-9 PM EST on weekends (Saturdays and Sundays).

Night Vision Quit Working

edited May 30 in Camera & App 23 comments

Has anyone had an issue with the night vision on the nanit plus? If there is light in the room, the camera still works. The red IR lights come on when it's dark, but the video feed is dark and blurry. Haven't had an issue for the 3 months we've been using the camera and this happened tonight.

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