Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Night Vision Not Working
Up until a few days ago, the night vision mode on my Nanit camera was working perfectly fine. Suddenly, in the evening time it’s pitch black in my daughter’s crib and I can no longer see her. Even when the nightlight is on, we can still barely see her on camera. What’s going on?