Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Nanit Sound Turning Off
For probably 3 months now I’ve woken up to my nanit sound not working or staying on all night. It happens every single night, without fail. Most nights my 1 year old sleeps through the night but it’s extremely saddening when he does wake up and cry for 2-3+ hours, and I have no idea because the sound has stopped