Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
No breathing wear movement identified
I have received the message worded something like “breathing wear motion not detected. Was baby removed from crib?” two nights in a row in the middle of the night. I wake up and see this message occurred hours ago and it’s alarming. I have tried power cycling the unit. Why does this keep happening?