Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.


You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Background audio not working

edited January 16 in Camera + App 99 comments

The camera updated a few days ago. Since then, my background audio is not working. It will work for a few seconds and then stop working. Please advise on how to fix. I tried turning the Nanit off and on by unplugging it. Tried force closing app, removing camera, rebooting phone. Problem still persists.

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