Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Background Audio Turns Off
I have my background audio enabled and turn it on before going to sleep. The last few nights my background audio has turned off at some point. I have tried unplugging the camera and resetting my phone and none of it is helping. Please advise.