Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.


You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Why is my Nanit so dark?

edited October 2023 in Camera + App 8 comments

Hi there, suddenly we can’t see our daughter properly and the image is very dark - the night vision seems to be malfunctioning. Can you please help?
Thanks!

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