Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.

You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Night Light Not Working.

edited September 2023 in Camera + App 35 comments

Hello. We bought a pro and installed the new firmware. Since unboxing and then updating today the nightlight will not turn on. We’ve unplugged the camera turned it off deleted the app and restarted our phones and it isn’t working, on both phones. Bit annoying. Thank you.


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