If your request is urgent, please reach out to help@nanit.com and we will follow up with you when we return on Friday, December 27th.
Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Delayed Notifications for Nanit
We have 2 Nanit Pros (have had 1 for 3 years) and just recently started having issues with delayed notifications for sound and movement. There is anywhere from a 5-15 minute delay in the event and the notification arriving on any of our devices. This issue exists across multiple iOS devices and both Nanit cameras.
When I look at that activity log in the camera, the detections/events are there, however, the notifications are not being delivered in a timely manner.