Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Frequent False Red Alerts
For a camera that is supposed to calm my nerves, it’s doing quite the opposite. I have had NUMEROUS false red alerts, including 2 more last night and the emails I receive from Nanit just say they are unsure why?
Tips, suggestions, assistance?
Thank you