Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.

You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Urgent hack

edited July 2023 in Camera + App 17 comments

I created a ticket and multiple updates with no response from nanit for over 24 hours. Our cameras have been hacked. I heard someone say hello in the middle of the night. Second sign is that the camera just turned itself on. Please help me force logout of all accounts and reset my passwords and figure out how to keep

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