Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.

You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

App won’t close

edited March 2023 in Camera + App 38 comments


My wife and I have noticed that her phone still gets notifications in the background even if she closes the app. This means that the app is running even though shes closed it. We also noticed that it seems to be using more battery on her phone. All settings are the same between our phones. Any advice? We


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