Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
“Baby is moving” status incorrect
When the breathing monitor is on, the “baby is moving” status will display instead of the breaths per minute when the baby isn’t moving at all. Is there something I can do to make sure the camera is capturing the breathing activity and motion more accurately? His breathing band is as tight as necessary, his bassinet is right under the