Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
No events since camera firmware 6.17.506
Since the latest firmware was installed (6.17.506), we are longer getting event updates. The timelines are all empty. The video history timeline does not say when our baby was attended to or woke up.
The live view, audio, and other camera features are still working. The breathing band and temperature sensors are working.
In the live view, the "last update information is no longer there. We've tried power cycling the camera, closing the app, and restarting our devices.