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You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Audio stops working over night
Hello,
We have been using the Nanit camera for over a year without issue, lately (~1 week) the background audio has started to stop overnight. Seems to stop around the early morning, maybe about ~8 hours.
Our network topology and configuration has not changed recently, we have tried the following:
- Fully Router Reboot
- Reconnect Nanit Camera to network
- Reset iOS Network Settings