Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday).
Audio stops working over night
We have been using the Nanit camera for over a year without issue, lately (~1 week) the background audio has started to stop overnight. Seems to stop around the early morning, maybe about ~8 hours.
Our network topology and configuration has not changed recently, we have tried the following:
- Fully Router Reboot
- Reconnect Nanit Camera to network
- Reset iOS Network Settings