Red lights come on when plugged in but reset button does nothing. No lights
Already reset router, tested plug and outlet. All fine
@Bimhulse escalating this over to our support team - they will be able to troubleshoot a bit further and get a resolution to this ASAP.
@Bimhulse having the same issue - sounds like this defect has impacted a lot of nanit users all around the same time…
We were able to resolve this by performing a hard reset, I've gone ahead and included the instructions below - in case you are running into a similar problem.
Please remove the Nanit from the stand for about 5 minutes.
If you are still encountering issues, please reach out to our support team so we can work with you directly on resolving the issue.