Reset button not working

Red lights come on when plugged in but reset button does nothing. No lights

Comments

  • Already reset router, tested plug and outlet. All fine

  • Melanie
    Melanie Nanit Team

    @Bimhulse escalating this over to our support team - they will be able to troubleshoot a bit further and get a resolution to this ASAP.

  • @Bimhulse having the same issue - sounds like this defect has impacted a lot of nanit users all around the same time…

  • Melanie
    Melanie Nanit Team
    edited August 11

    We were able to resolve this by performing a hard reset, I've gone ahead and included the instructions below - in case you are running into a similar problem.


    Please remove the Nanit from the stand for about 5 minutes.

    1. While doing this, unplug the Nanit from the wall and uninstall/reinstall the app on your phone.
    2. While your camera is power cycling, please reboot your router (unplug it, wait a few minutes, and plug it back in).
    3. After 5 minutes, go ahead and plug your Nanit back into the wall, reattach the Nanit back on the stand, and let it boot back up. It’s back on when the night light flashes twice.
    4. After it is completely booted back up, then reset the Nanit. Keep the Nanit camera head connected to the stand, it needs the power to reset. Use a small blunt device like a paperclip to stick into the hole next to the Wifi button and hold it firmly then release. The first thing that will occur is the infrared lights will turn on and off, indicating the button was pushed. The second thing that will occur is the nightlight will flash twice, indicating the camera has been reset.

    If you are still encountering issues, please reach out to our support team so we can work with you directly on resolving the issue.