If your request is urgent, please reach out to help@nanit.com and we will follow up with you when we return on Friday, December 27th.
Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
App no longer loading Dashboard or Activity
since around yesterday afternoon, my app is no longer loading the dashboard. I get a live view, so internet connectivity is not the issue. It just endlessly “loads” when I click on Dashboard. I updated the app to the newest version, unplugged the Nanit and replugged, but the issue persists
is Nanit having server issues maybe?