Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.

You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Keep getting logged out of Nanit app

edited December 2022 in Camera + App 11 comments

I don’t understand why I constantly get logged out of my Nanit app. I am hanging to re-login an average of 2x per week. Sometimes I’ll get a notification of sound/movement, click it, and it takes me to the blank login screen. This does not happen to my wife. Any suggestions?


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