Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.

You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

White noise and camera keep turning off. WHY?!

edited October 2022 in Camera + App 29 comments

we recently did the new update for the Nanit camera and it has caused so many problems! The camera keeps disconnecting and turning off. This is causing the white noise to turn off and wake our son up who is sick! We thought it was a defective camera at first. We had Nanit replace the camera, however, we are having

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