Nanit Red Lights

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Comments

  • Red lights on no matter if I reset or not. Now I cannot pair it in my new house. When will this be fixed this is the second time this has happened its is the nanit pro

  • NanitMackenzie
    NanitMackenzie Community Moderator, Nanit Team

    Hi @Polisd07, thank you for providing a photo and more information about your issue. I have shared both with our support team who will be in touch soon to troubleshoot with you!

  • Emmom
    Emmom Member

    Im also having this issue. Very unsettling to know my camera is off but the IR lights are active. Was the issue ever reaolved?

  • NanitJessica
    NanitJessica Community Moderator, Nanit Team

    Hi @Emmom,

    Thanks for posting on the community about this. Try to power cycle your camera by removing the camera from the stand and unplugging it from the wall for about five minutes. Then re-attach the camera back on the stand and let it boot back up.

    While you're power cycling your camera, try to uninstall the Nanit app, reboot your phone device and reinstall the app again.