Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Request for feedback: New Dashboard Look and Feel
As our product team continues to work on new features and enhancement requests, they are also working on a new look and feel to the dashboard in the Nanit App. With our updated look and feel (coming soon!), we will be adding additional information tiles to your sleep dashboard.
Here’s a sneak peak into the newly designed dashboard:
You can think of information tiles as pieces of information about your baby’s sleep that we are able to package up and share with you so you have all of the information you need. Some examples of information tiles that you know and probably love today are things like