Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.

You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Broken Nanit Plus camera

edited May 2022 in Camera + App 11 comments

While on vacation, I accidentally dropped one of our two Nanit Plus cameras on a tile floor and it no longer works. Do you have a replacement program for current owners? It was clearly my fault but I thought I would ask before buying another camera a full price.




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