How many people can use the app to see the baby?
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We’re traveling and just realized this change happened. I had a third team member added but couldn’t add a fourth (the grandparent currently caring for our child while we’re away). I thought that was strange but I removed the third to make space for the grandparent. Still couldn’t add them and now I can’t even add back the person I just removed! So so mad!!!!
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Hi @BFid,
Thanks for posting on the community. This will depend on what subscription you have, which you can see below:
- Nanit Insights Basic - Up to 2 users
- Every Nanit Camera includes one year of Nanit Insights Basic.
- Nanit Insights Premium - Up to 10 users
- Nanit Insights Unlimited - Up to 50 users
You can read more about the benefits of each subscription here: Nanit Insights.
0 - Nanit Insights Basic - Up to 2 users
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Yes, this really seems unreasonable for the cost of the camera and app. Many families have more than 2 primary caregivers and the competitors appear to offer 4 users on their basic plan. I really like our Nanit, but now that we've just started with a nanny it was a crappy surprise to see that we would have to pay to have the nanny use the monitor (she doesn't need any of the bells/whistles, just basic use). I would strongly recommend Nanit consider adding basic camera use for more users as part of the basic plan. This downside will be something I mention to other potential buyers.
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The number of allowed users is now down to 2 and I need to pay to add the grandparents? This is an absolute disgrace. I just ordered a 2nd nanit cam for my 2nd kid and am 100% returning it. You guys should be ashamed.
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4 people minimum should be included at the basic level. I can't recommend this camera without that.
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