Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Insights requirements changed?
Hello Guys,
My camera is positioned above my cot and it's been giving insight updates for a while now without issues. All of a sudden yesterday its stopped giving insights and now just gives me an error of (you must recoreconnect to the floor stand) I do not have a floor stand and never have had one. Did they do an update