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Many false positive "Caregiver is helping..." events.
I already opened a ticket, and more curious if anyone in the community has been experiencing this. We started seeing a huge increase in false positives for "Caregiver is helping..." events when nobody visited the baby's crib, and the baby was mostly stationary. Sometimes dozens overnight. Crib positioning in the app looked…
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2 cameras 1 kid?
We started a Nanit Plus, then upgraded to a Nanit Pro. We have a floor stand at the crib in the nursery and a multi stand we could put by a pack & play at his grandparents' house for naps. Is there a way to use both cameras under one baby's profile, or am I better off selling the Nanit Plus? We probably won't remember to…
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Did this morning's camera firmware update disrupt live stream for anyone else's Nanit Pro camera?
I already opened a ticket but checking to see if anyone else is affected. At the moment all of Nanit's system statuses are reporting green. This morning when I opened the Nanit app around 7:30AM to check the time our son woke up, and it prompted for a camera firmware update. I clicked yes to apply it as we normally do. The…
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Will we ever see an "XL" sleep band size?
Our 13 month old is 99th percentile for weight and 93rd percentile for height. He has a healthy belly and the large bands barely hold on without us pre-stretching them quite a bit. Sometimes they pop off over night. The L bands say 3-24 months and up to 30 pounds on them. Can we pleeeease have an XL or an extension piece…
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[App Feature Request]: Show cumulative sleep time on video stream.
Our 20-month-old usually sleeps through the night. For the times he may wake up for a bit of a cry during a nap or overnight the Nanit video feed's "I fell asleep HH:MM ago..." is reset if Nanit detects a wakeup event, then he fell back asleep. It would be welcomed if the video feed showed something like "I've slept 7H15M…
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Where is the new video history feature?
The app update in the iOS store and the app itself gave us a notification about it, but we cannot find how to access it. We have the "Insights Premium" subscription which from the description should have it. Thanks in advance.
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How to "gift" Insights subscription to new parents?
We have some friends expecting their first child and they have expressed interest in Nanit. We would like to gift them a camera, stand, and a year of Insights. Are the gift cards on the online store able to be used for Insights purchases?
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Insights expiration warnings even though on auto-renew.
Just reporting a quality-of-life issue for the iOS app. My wife and I were getting multiple "You need to renew before April 12th to avoid losing your data, videos, clips, etc." type messages. This seemed unnecessary as our account is on auto-renew. Sure enough, without us taking any action we received a billing email on…
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App Request: More playback controls.
Can we please have play controls (back/forward/etc.) when viewing any video in the ap/? As it currently is we only have play/pause which leaves a bit to be desired when the "activity" is pretty far into the video or if you want to rewind and see something again quickly. Thank you for the consideration.
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App Feedback: I like the event dots added to video history.
Thanks for adding the event dots and labels to video history in iOS v3.5, they are very helpful. I do have some dots without labels. Is that on purpose? It looks like they may be movement or noise events from spot checking a few of them. A few small suggestions if you don't mind. First, it would be nice if the UI gently…