Nanit won't pair to new wifi

I am traveling outside US to visit a family member.

Nanit worked perfectly at home until we left on Jul 30. But when I tried to connect the camera after the flight, it wouldn't pair. I repeatedly get the Network error 404 message.

I've tried shutting off the router, bluetooth, app, and even the phone. I emailed the customer team but didn't get any reply. They usually reached back the same day, so not receiving any reply for more than two days doesn't seem right.

Has anyone had the same issue?