Local view not working?

Our internet connection at home has been going out lately, and we've been noticing that local view isn't always available. Even when we're both connected to the same LAN/SSD as the Nanit cam.


I'm not sure what I can do to troubleshoot the issue aside from reboot the Nanit. Other devices on the LAN are available.

Comments

  • Melanie
    Melanie Nanit Team

    @Dskmn Here is a list of steps that should help with Local View Only:

    • In the event that the Internet is not available the router needs to still broadcast a WiFi network.
    • Nanit only supports home view on two devices at a time.
    • Mobile devices need to be on the same WiFi network that the Nanit camera is on.
    • Turn off any settings on the mobile device that may automatically switch the mobile device from cellular data to WiFi. (example: "Smart Switch")

    Let us know is this helps, if not we can always troubleshoot further!

  • Dskmn
    Dskmn Member

    WiFi is still fully functional, there's no more than two devices that can connect, and phones have the ability to switch to cellular data disabled.

  • Melanie
    Melanie Nanit Team

    @Dskmn Thank you for this additional information! I've escalated this over to our support team so they can take a closer look at what might be causing this.