Connection lost

Help!

we have had our Nanit for a little over a year. It worked great foe a year. Now it never connects and only uses local network.

I have :

repaired nanit

updated app

restarted router

got a wifi extender

unplugged and plugged Nanit back in


im pulling my hair out !

Comments

  • Melanie
    Melanie Nanit Team
    edited May 20

    Hi, @maggiedeangelis Thank you for reporting this to us. I had a member of our CS team look at your firmware and push a firmware update to your camera (firmware version 23.1.13.6). Can you go ahead and update your app to this version? It should resolve the connectivity issues you are experiencing.

    Let me know if this resolves everything, if not we can investigate further.

  • hi!

    im confused. how do i update my camera? I updated my app yesterday.

  • Melanie
    Melanie Nanit Team
    edited May 21

    @maggiedeangelis You'll need to update to the latest firmware within your Nanit app - our support team just pushed the latest firmware to your camera today.

    To update your firmware:

    1. Navigate to the settings in the upper left-hand corner
    2. Choose baby name of the camera, and then tap "advanced"
    3. You should see the current firmware installed on your camera and you will have an update available (firmware version 23.1.13.6)
    4. Tap the update button to initiate the update
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