How to control the white noise volume? It doesn’t seem to work

the volume for the white noise (and the other nature sounds) plays at 100% despite brining the volume down in the app. I used to be able to control this, but now it’s just too loud and unusable because the volume control is broken


Answers

  • Melanie
    Melanie Nanit Team

    Hi @hash this is not expected behavior and we weren't able to reproduce it on our end, I've gone ahead and submitted a ticket over to our support team so they can troubleshoot with you directly to get this resolved.

  • I was using the white noise through my camera and then at 5am it suddenly turned up to the max and scared the baby awake. Now I can’t change the volume level too. I also couldn’t get any audio through the camera after this happened

  • This happens to my camera randomly. I have to end up unplugging it to reset. Quite annoying when it happens in the middle of the night

  • Melanie
    Melanie Nanit Team

    @Alishya I've submitted this over to our support team so they can take a closer look.