Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to contact the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648. The support team is available from 11 AM-9 PM EST on weekdays (Monday to Friday) and 12-9 PM EST on weekends (Saturdays and Sundays).
Purchasing Nanit Insights Basic online/app (monthly billing)?
I was trying to purchase Nanit Insights Basic and the subscription plan states "$50/year or $5/month." However, when going forward with the payment details, it shows the billing frequency as annual. It does NOT offer an option to change it to monthly (the line item is grayed out). Looking at previous community posts, there was the option to pay monthly