Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.

You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday).

When does free 1-year insight subscription start?

edited February 16 in Camera + App 1 comment

I just purchased the pro but baby isn't due until June 2023 and will sleep in my room for 1st 6 months. Should I hold off on activating free 1 year subscription to maximize usuage? Does it start when I sync it to my nanit account or turn on camera (set up)? I would like to get it installed but not activated. TY!

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