Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.


You also have the option to contact the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648. The support team is available from 11 AM-9 PM EST on weekdays (Monday to Friday) and 12-9 PM EST on weekends (Saturdays and Sundays).

Subscription is per camera?

edited January 29 in Camera & App 3 comments

I just had my second baby and purchased a second Nanit camera, thinking I could use my premium subscription for both. It looks like though I need to pay for a SEPARATE $120 annual subscription to invite grandparents? Seems abusive, and reason enough to switch. Please confirm.

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